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Thursday, March 7, 2013

Intro

Hi! Welcome to the first post of my new blog "Technical Support".

Like everybody, I come across my share of technical problems. Similarly, the instant at which you resolve the problem is truly a GOLDEN moment which is why I like to troubleshoot. Plus, it helps build and/or refreshes your problem solving and troubleshooting skills. 
Though for many of you, you may be too busy working,  have little interest in computer and computer software troubleshooting, or else simply STUMPED!!; We've all been there....which is why I want to add in my own technical support blog covering technical computing issues that I have resolved and to help others out looking for help on something. 

I would say the primary factor into my decision for creating this technical support blog was (and still is) to provide help and guidance on certain issues where there is little help available elsewhere on the web and also to provide crystal clear help on any such issue. Oftentimes, you will find that though the "help" section is relevant to your needs, the support team or author does a poor job in disseminating and articulating the information to the general public by vague details in how to go about resolving the problem as well as lacking a clear, step-by-step guide that is easy to follow. I don't skimp out on the details because I want to help you just like if I was right there next to you showing you how to do resolve the issue. In fact, I have experience in this role through tutoring for a number of years on the middle school, high school and even college-level. Thus, I know the importance of providing clear, detailed, and easy-to-follow information; My professors often preached of the importance of good technical writing and communication so it is truly something that I take to heart and take pride in.

Alright, so I hope you find what you came to find and that it honestly resolves the issue you have been having!! If it is close or simply want help on something....anything....let me know and I may be able to help. 

Additionally, feel free to make a donation below if this really, really helped you out and saved the day.

Repairing / Refilling Nearly Filled to Full Ink Cartridge Not Printing

How to fix an ink cartridge with ink still in it that won't print with printer:

1) Obviously, you should first check to determine if the printer settings and/or computer configuration is correct. You obviously don't want to go through with cleaning the print heads and nozzle if it is simply a software or printer setting issue. You may also need to determine whether the cartridge still has ink in it. If it is one given to you or found and is not working, you should proceed to step 2. However, if you started to notice that the ink has been getting lower and lower and eventually started to all but completely fade out, chances are that the ink is gone. For the fun of it, you may wish to test to see if more ink will come out using the following measures, but you should, at this point, proceed with buying a new cartridge or refill.


2) Try to running hot water over the cartridge printing head and nozzle, with the flow parallel to the printing head so as to avoid excessive water intake into the case.

3) If after several failed attempts at manually and electronically (via printer self-cleaning functions) cleaning the print heads and nozzle, your best bet is to try this little something that worked for me: Use clear hockey tape to reseal the cartridge like when you first bought it and let it sit for a few weeks. Additionally, add back the plastic cap that fits around the side of the cartridge. It should lock onto the side, putting pressure and seal on the print head. This pressure along with the plastic tape I believe eventually lead to the ink flowing again.

As such, going about this procedure got the ink to start flowing again from an ink cartridge I thought was empty and is now printing nicely again. Considering the price for a good/official ink cartridge such as the one I had (an official HP one), I'd say this is quite the dollar saving tip of the day. I've now applied the piece of hockey tape to the another black ink cartridge and hopefully that one will start running too. 




Best of luck everybody!!

As always, if you have any questions, feel free to comment!!!!

Saturday, January 19, 2013

Running the Add New Hardware Wizard feature in Windows 7

If you're like me, you have once plugged in an old electronics device via USB cable to your Windows 7 PC only to find that the hardware was not detected, unidentified/unknown, or simply not fully functioning as intended. You then try to run the CD that came with the product, but Windows indicates that software and drivers are not able to be installed by this method.
Simply put: you just cannot get the darn thing to work and you need to install the software and drivers that came with the CD.

Here's how you get to doing that (in Windows 7):

  1. Click on the Start icon at the bottom left of your screen (it is the Microsoft logo with a blue background circle). 
  2.  In the Search box at the very bottom of the menu, type in 'run' and hit 'Enter' on your keyboard.
  3. Next to where it says 'Open', type in 'hdwwiz' and select 'OK'
That is it! From there, you should know what to do. If this step does not resolve the issue, you may want to change the 'Hardware IDs' on the .inf file of the software that you may have already installed for the product. For more information on what 'Hardware IDs' are and what I'm talking about, please see my other blogpost entitled: "Quick Hit - Audio issue problem with HP Pavilion zd8000 laptop fix". That post explains the process I used to edit software for the audio drivers on my laptop. 

Thanks for looking!

Friday, January 4, 2013

Grammer help!

So it's not my usual software and computer-related technical support, but I recently found a piece online that was very informative and concise. I wanted to share it with some colleagues/friends but it contained explicits that some may find unfavorable/distasteful.
If you are not sensitive to explicit wording, you will, in fact, find it quite amusing. 
Check this out here:
http://cheezburger.com/6888272640

However, as I pointed out, one downside to the piece are the explicits. Another is that they missed out on a few other words which are often misused. 
I want to expand upon their such list with a very similar list but one for use of all-purposes.

  1. THEY'RE = THEY FRIGGIN' ARE!
  2. THEIR = SHOWS FRIGGIN' POSSESSION
  3. THERE = SPECIFIES A FRIGGIN' LOCATION
  4. YOU'RE = YOU FRIGGIN' ARE
  5. YOUR = SHOWS FRIGGIN' POSSESSION
  6. WHO'S = WHO FRIGGIN' IS
  7. WHOSE = SHOWS FRIGGIN' POSSESSION
  8. IT'S = IT FRIGGIN' IS
  9. ITS = SHOWS FRIGGIN' POSSESSION
  10. WE'RE = WE FRIGGIN' ARE
  11. WERE = PAST FRIGGIN' TENSE OF 'ARE'
  12. WHERE = SPECIFIES A FRIGGIN' LOCATION
  13. LOOSE = NOT FRIGGIN' FIXED IN PLACE
  14. LOSE = CEASE TO FRIGGIN' KEEP
  15. AFFECT = A FRIGGIN' ACTION
  16. EFFECT = A FRIGGIN' RESULT
  17. GOOD = FRIGGIN' GOOD (NOUN)
  18. WELL = FRIGGIN' (VERB) WELL
  19. THAN = A FRIGGIN' COMPARISION
  20. THEN = NOT FOR FRIGGIN' COMPARISIONS
  21. TOO = MEANS FRIGGIN'  ALSO OR FRIGGIN' EXCESSIVE
  22. TWO = A FRIGGIN' NUMBER
  23. TO = FRIGGIN' TO (NOUN OR VERB)
  24. LAY = FRIGGIN' LAY SOMETHING
  25. LIE = FRIGGIN' LIE DOWN/ON/IN

I hope you found this to be very informative and entertaining! 
Please comment if you have any suggestions to word better/add something.
Let me know! 

Thanks for looking!

Sunday, December 23, 2012

Editing your videos - Freemake Video Converter

Convert, Edit, Cut, and Transform your Videos or Audio!



Okay, first point I should make is that it is obvious that the software provided by Freemake is surely not widely used like that of VideoLAN (VLC).
However, I think you should consider this software, in particular their video converter, for some of the features it offers as well as the very easy, user-friendly graphical user interface (GUI). They have been adding more and more with passing time. Soon, I imagine it will have so much functionality that it will do the same work as VideoLAN yet with much easier use of features.



Initial versions of the Freemake Video Converter (http://www.freemake.com/free_video_converter/) simply allowed users to either open and import their own files (i.e. videos, audios, dvd, or photos) or to add in a video link (being that it is one of their supported sites) via the "Paste URL" button and convert them to a file format with an extension/container of their choice.

Once the file or link was ready to be converted, you'd have the option of choosing and editing the output parameters such as video and audio rates and types. In fact, there is even an option to add in subtitles for videos.

Well of course all these options still exist in today's current version. However, one big change I discovered was that you can now edit, cut, and tranform your videos like you do with VLC.
Here's how:
Once the video is enqueue for converting (displayed in main menu/page), you click on the scissors icon with the clockwise motion arrow on the far right from the displayed file info you have imported for conversion. After you click on this, you will see a new window pop-up that allows you to play or run through the video/audio. In fact, there are a number of control options across the bottom of the window including options for cutting and transforming your video. Currently, as of this writing, those are all the available options. However, I anticipate that Freemake will create and enable other cool features with additional interest and support in the time to come. 

Check out all the exquisite features available for the Freemake Video Converter via: http://www.freemake.com/free_video_converter/


Thanks for checking out this blogpost.

Feel free to comment or share!



Saturday, December 15, 2012

Quick Hit - Audio issue problem with HP Pavilion zd8000 laptop fix

I came across and into the possession of an HP Pavilion zd8300 series laptop. After installing Windows 7 on a blank hard drive disk (HDD), I found out that the audio was no longer working along with two other components. They listed under Device Manager the "Unknown Devices" designation. The audio was listed as "Multimedia Audio Controller" in Device Manager. The two other components were the external storage card reader (SD, MMC, etc...) drive (listed as "Mass Storage Controller") and some phone modem issue (listed as "PCI Modem"). 

This is a common issue for those installing an advanced/more modern operating system onto an older laptop with a motherboard intended for use with Windows XP or lower. You'd think that if you found out what your default audio system is for your laptop model, you could find the appropriate software with all the drivers and install it on your laptop and you'd be good to go. Turns out, no matter what driver you pick out, they are all going to fail. I got lucky and with the help of a friend, I discovered the solution: What you need to do is manually edit one of the subfiles from the audio driver file. More specifically, you need to modify the .inf file so as to redirect and point the file to the appropriate physical hardware component on your laptop by changing and updating the listed hardware IDs with your own IDs. After you install the driver manually through the device manager, your laptop should operate as intended. 

Of course, I have since corrected my own audio issue for this laptop but was unsuccessful using a similar procedure to fix my external storage card read drive (Micro SD, SD, etc...). I am still searching and trying various alternatives to fix that issue. 

 This is not a guaranteed fix for your issue for there could be a host of other issues blocking resolution of the problem or that you audio system is simply physically damaged. You may also want to check to see if a line is simply disconnected. 

This post is not written with extensive detail nor with an in-depth, step-by-step guide towards fixing your issue primarily due to the very limited audience who still have, using, and since upgraded their operating system of this specific and outdated laptop model. If you would like further assistance, please comment and I can, of course, provide additional information.

Friday, December 14, 2012

VideoLAN (VLC) Player - Saving A Transformed Video / Video with Effects Filters (2018 UPDATED)

Have you come across or simply want to re-edit/transform a video with video effects/filters such to have negated colors (inverted colors), rotate the video/change geometry of video, add in a gradient to make videos look like cartoon, add in an overlay, or any other effect or filter? 

You can do all of this and more with the VLC player!! There is plenty of online help and support for simply viewing the video with these filters, but often times it is more practical to save the video WITH the filters effects applied (i.e. you may want to put it on a DVD and play it on your TV!).

My issue was that I had come across a video with inverted (negated) colors that I wanted to change back, but also to save it in normal colors. 
Thus, I had to play around and found some tips and support online that eventually led me to my solution. 
I hope that my solution works for you and that, more importantly, it is clear and that you can follow along. Please let me know if you get stuck on anything. 



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SOLUTION  FOR INVERTING COLORS / NEGATING COLORS USING VLC PLAYER     

(this of course also works for changing colors back from an inversion or negation of colors)

 

So obviously you may not CS degree or masters of any type of computing programming language.
All their help guidelines are basically for advanced gurus to input command lines.
There needs to be help using and showing GUI (e.g. a visual walkthrough/actual instructions (click here/go there).

Although the command lines can and do give you quick access towards changing the settings, like 99%+ of the people don't know how to even use such language.
Let's just get right to it:
Okay first, I am using VLC version 2.0.4 (that is the most current as of this writing (12/13/2012)) 2.2.8 (the current edition as of April 2018)
Make sure the original video plays via VLC. Generally, AVI files don't play. I asked Jean (one of the VLC support team) and he told me that VLC just doesn't support it.
Now if you know the original video works with VLC, you can proceed.  AVI files are now supported, huzzah! Thus, this guide should help everybody!


2018 UPDATE: There appears to be two ways around editing. Since 2012, VLC has added functionality to apply filters right from the "convert/save" selection. This is essentially covered after step 8. 
My complaint now is that VLC has some redundancies with the filters. You can now select filters under both "preferences" and under the "video codec" of the "profile edition" (via "convert/save" and misc. selections). Since I am just getting back into this, I recognize there are these two options yet am not sure if one or both are necessary for selection. I successfully completed a transformation without one, but I will see going forward. I am most interested in "manually cropping" a video. That will be a good test going forward. I will try to remember to update this.


OPTION 1: Change settings under preferences:
  1. Open VLC and go to the menu bar and select the Tools tab.
  2. Click on Preferences (it's at the very bottom of Tools)
  3. In the Preferences box, go to the very bottom left corner and you'll see a "Show Settings" box. There are two options: Simple and All. Select "All".
  4. At the left side you'll see that there are many preference options. Scroll down with the left scroll to where it says "Stream Output". Beneath that are sub-options for Access output, Muxers, Packetizers, SAP, and then Sout Stream (you may need to click the little sideways triangle next to Stream Output (just to the left)). I want you now to click on the little sideways triangle next to Sout Stream. 
  5. You will now see a select of options for Sout Stream (Delay, Display, ES....). At the very end of this list is the option for Transcode. Click on that!! -->YES!!--I think you know where this is leading to now!   It's about time we had some visual examples of what is going on here!
                            
  6. The title "Transcode Stream Output" should display. If you scroll down using the main scroll (the scroll bar to the right) just a little bit, you see options for various video filters. Select the ones that you want to edit your film/video with. This might not be obvious. For me, the "negate colors" function is the "Invert Video Filter". Likewise, beneath the "Video" selection is the Audio selection and you can edit your video with audio filters as well. I also recommend "De-Interlacing" the video. It is at the very top when you first enter Transcode section. I don't know if it'll help, but I selected it (seems to help).  [I don't think "De-Interlacing" changes anything.]            
  7. HIT SAVE!! Surely, you don't want to have to remember where to head back to and re-do everything (unless of course you might have done something improper or suspect something is wrong or accident).


This might be all for nothing. With the improvement over the past few years, it appears that saving your video with filters applied can now be accomplished simply through "Convert/Save" selection. Allow me to experiment further as I tinker with my videos (cropping, rotating and everything under the "video effects")

Anyhow, the next several steps will guide you through properly using the Stream or Convert/Save function to save the video you wanted edited/transformed.


STREAM OPTION:
  1. Now that all the settings are good, get out of that preferences window and back to the main menu. Go to the Menu bar and click on the Media tab. 
  2. On the Media tab, select the Stream option (it has a little wireless icon to the left of it). 
  3. The "Open Media" box will now appear. Go ahead and browse for the file you wish to edit/alter by selecting "Add" under the "File" tab. 
  4. Once you've completed that, click "Stream" at the bottom right. 
  5. This should bring up the "Stream Output" box. From there select the option "Next". This is right above two options for "Stream" and "Cancel". 
  6. This is the part that might be most important for most of you. VLC will now request you for the "Destinations" you wish to select. There are several but I only recognize File and HTTP. You probably just want the file so select "File" from the menu selection across from "New Destination" and click "Add". This will bring up the File tab you have just requested. Click "Browse" and look for a location you want to save your video to. You will need to enter the name of the video and add the file extension you want to have (.flv, .mp4, .mov, .wav, etc...). Now it is ready! -- If you want to upload to the internet, just select HTTP and enter the Port and Path. 
  7. After this is completed, you may very well need to change some of the transcoding options under "Transcoding options". In fact, you might need to check the settings. You should select the video profile you want your video in (MP4, WMV-WMA (ASF), etc....). Next to that, there is a tool function (screwdriver/wrench). Click on that. 
  8. You should bring up a box called "Form". It will contain 4 tabs (Encapsulation, Video Codec, Audio Codec, Subtitles). Go to "Video Codec" and make sure the box for "Keep original video track" is unselected. Otherwise, you transformation will not work. I suggest here that you enter the bitrate and framerate that you had on the original video so that you can mitigate any potential losses in quality. The bitrates/framerates should, by default, be the original.
  9. Be sure to hit SAVE so you don't lose this settings. 
  10. You may select "Next" to view the "Options Setup" window, but there isn't anything to do there. IN FACT, I believe that is where you would have entered the codes that they gave you!!! 
  11. Now you are all done. Just select "Stream" at the bottom right of the box and it will stream the video for you. 
  12. After the video is done streaming, it will show up in the location you selected for the destination, but you will not be able to play it until you close the VLC player. After you close the VLC player, the video icon should display and your video is ready for viewing. 
CONVERT/SAVE OPTION: 


  1. Go to the Menu bar and click on the Media tab.  
  2. On the Media tab, select the Convert/Save option.
  3. The "Open Media" box will now appear. Under the "File" tab, click the "Add" button and go ahead and browse for the file you wish to edit/alter and then select "Open"
  4. After you made your selection, hit "Convert/Save".
  5. Probably the first thing you recognize is the dropdown selection that is labelled "Video -H.264 +MP3 (MP4). there is a tool function (looks like a screwdriver/wrench). Click on that. For clarity, I have indicated it with the red arrow as shown below.
  6. Once you select that, the "Profile edition" box pops right up. There are 4 tabs to select from. Click on the "video codec" tab.
  7. Once you do that, select the tab that reads "Filters". Select the filter that is appropriate for your situation. This is where things can get a little tricky. I can't really help out too much at this point because there are A LOT of filters (which is a good thing). However, because of this fact, ensure that the name of effect you are trying to produce aligns closely with the name of the filter. I have personally made this mistake assuming the "Rotate video filter" applied to transform rotation (like the 90, 180, and 270 degrees rotations). It is evidently for the custom, manual rotation filter. 
  8.  Click "SAVE" after you made your selection.
  9. Once you have done that, you will be brought back to the original "Convert" box as shown in the image before this one with arrow pointing to the wrench/screwdriver. 
  10. Your next task will be to select a "Destination". Click "Browse" which is right above "cancel". 
  11. All you have to do is select the place where you want to save it to and enter a name for the file. The video will automatically be given the .mp4 extension so all you need to do is name it and click "Save". :)
  12.  From there, click "Start". 
  13. The video will now process and you will notice that it is black but looks like it is playing something as the time bar fills up (hopefully that wasn't confusing terminology). 
  14. It will finish and if you go to the destination where you saved the video, go ahead and play it BUT REMEMBER to reset the video effects to the original configuration or it will look like you screwed up. Remember, your goal was to revise it so that you can watch it in the manner you desired under default or custom configuration of VLC.


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YES!!!!!!!!!!!  
That worked for me anyhow and should work for you.
...........and YESSSS!! that was lengthy (sorry) but I wanted to put it in more detail as I have not seen it as such elsewhere; Thus, I believe it should clarify the process and help you out. 
If any problems, you betcha I can probably help ya out. 

Please  Google + me and feel free to recommend me!!
In fact, your endorsement/reference is about as good as money for me right now. 

You may also head to the VideoLAN forums and they may be able to help you out, too.

Link:
VLC - VideoLAN Forums



Good luck and happy viewing!!